| 1)Sample: Could I get a sample from your company? TOP |
| Yes,and please note that we send it by freight collect. | |
| 2)Price: Can I get your price list? TOP |
| Yes, please tell us the products (with their model number), quantity you are interested in, then we will offer the price by e-mail. | |
| 3)Shipment: What kind of shipment will you use? TOP |
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We usually ship the cargo by boat via our shipping agent; we can ship the cargo to any sea port of the world, If FOB, we can help you to arrange the relative shipping matters, also you can specify shipping agent,CIF, CNF.etc.We do not ship to P.O. Boxes. International Shipping: Wire transfer is a must. | |
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| 4)Custom Order: Can you do Custom style to produce products? TOP |
| Of course we can. Customers designs and logos are welcome . | |
| 5)Payment Terms: What`s your payment terms? TOP |
| Usually we accept T/T,L/C,Western union,etc.30% deposit, balance against shipping document. | |
| 6)Lead Time: How soon you can finish our sample or bulk order? TOP |
1.usually within 5 days for samples after the receipt of prepaying money.
2.usually within 7 days for bulk order after the receipt of deposit. | |
| 7)MOQ (Minimum Order Quantity): what is the minimum order quantity? TOP |
| Our Minimum order is 500 sets. | |
| 8)Shipping Insurance: how to arrange shipping insurance? TOP |
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We can arrange insurance for you.
9)What is your return Policy? TOP
Next time,when you order and you do the same logo,the plate fee and mould fee will be free. | |
| 10)Warranty: What are the warranty on the products? TOP |
| We pass ISO9001-2000,EN,CE test,etc. guarantee that our products will match the customer`s specifications and if we do not, we will replace the product or provide a credit. Our success is based on your Satisfaction. | |
